Frequently Asked Questions
What is Body Mechanic?
Body Mechanic is an apparel brand developed by Cardon Rehab. Our clothing line is designed for professionals who work with the body, such as chiropractors, massage therapists, and personal trainers. We understand our customers' needs and recognize that busy live, and need for comfort, durability and fashion in mind when choosing quality workwear. We designed Body Mechanic for busy people who live on the move.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and electronic wallets like PayPal. All transactions are processed securely to ensure your information is protected.
What countries do you ship to?
Currently, we ship to Canada. We are working on expanding our shipping options to other countries in the near future.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location:
Canada: 3-7 business days
Please note that these are estimated delivery times and may vary due to unforeseen circumstances.
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 15 days and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition. To initiate a return or exchange, via Exchange & Return form.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery through the carrier's website.
How do I determine the right size for me?
We provide a detailed sizing chart on each product page to help you find the perfect fit. If you're between sizes or need further assistance, feel free to contact our customer service team.
Can I cancel or modify my order after it's been placed?
We process orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us as soon as possible at [email address]. While we cannot guarantee changes after an order has been placed, we will do our best to accommodate your request.
How should I care for my Body Mechanic apparel?
To maintain the quality of your Body Mechanic clothing, we recommend:
Machine washing in cold water, using mild detergent, avoiding bleach, tumble drying on low heat or lying flat to dry. Following these care instructions will help preserve the longevity and appearance of your apparel.
